We’ve introduced several improvements to DISH Reservation to give both guests and restaurateurs more flexibility and better control over No-Show reservations and card guarantees.

💳 Refund No-Show Charges Directly from the Admin Panel

It is now possible to refund a No-Show charge directly from the No-Show overview in the DISH Reservation Admin Panel.

How it works:

• Search for the relevant reservation in the No-Show overview
• Select “Refund the fee”
• Confirm the refund

This makes the refund process faster and more transparent for restaurateurs.
For step-by-step instructions, see: How to refund a no-show charge?

📧 Re-send Card Guarantee Request Emails

To better support guests who may have missed or deleted the original message, restaurateurs can now re-trigger the card guarantee request email.

How it works:

• Open the No-Show overview
• Select the relevant reservation
• Click “Resend card guarantee request” in the bottom-right corner

The guest will receive the card request email again, helping avoid failed or incomplete guarantees.

✏️ Guests Can Edit No-Show Reservations

Guests can now edit confirmed No-Show reservations, just like regular reservations.

What’s new:

• Guests receive an “Edit reservation” link in their confirmation email
• Changes can be made directly via the customer widget
• Any change to a No-Show reservation requires a new card guarantee validation

This ensures flexibility for guests while maintaining security for restaurateurs.