This update is only available in France, Spain, and Poland.

✨ A Fresh New Look for Guest Emails

We’ve refreshed our guest-facing emails to give them a cleaner, more modern design that’s easier to read on any device. This includes reservation confirmations, reminders, and feedback requests.

What’s new?

• Clearer layout: Reservation details and cancellation policies are easier to find and understand.
• Automatic language selection: Emails are sent in the guest’s browser language for online bookings, or in your restaurant’s default language for manually entered reservations.
• Relevant information: Details such as table area, reservation duration, and special offers are displayed according to your settings.

Good to know

The new designs are applied automatically whenever guests receive reservation-related emails, including confirmations, updates, reminders, cancellation notifications, and feedback requests. No action is required on your side.

📅 Help Guests Keep Track of Their Reservations

Guests can now easily add their reservations to their personal calendars using a calendar file attached to confirmation and reservation update emails.

What’s new?

• Easy calendar integration: Guests receive an .ics file with their confirmation or reservation update email.
• All key details in one place: The calendar entry includes the reservation date, time, and restaurant address.
• Fewer forgotten bookings: Guests can save their reservation to their digital calendar and keep track of upcoming visits.

How it works

There’s nothing you need to set up! Guests simply open the attached calendar file on their phone or computer and follow the instructions to add the reservation to their calendar, such as Google Calendar, Apple Calendar, or Outlook.

We have introduced 11 completely new email templates for our DISH Reservation users. 

This is to provide a modern, mobile-responsive design for reservation alerts, feedback notifications, and other administrative emails, ensuring a clean look and feel and improved readability for our restaurant customers.
The new templates are available starting today in all DISH countries and all languages.

Stay Curious: We’re also working on the emails received by guests 😉

A new section called “Add-Ons” was added to the “burger menu” of DISH Reservation for:

• all DISH Reservation Professional & DISH Premium customers
• in all countries

This is to allow the restaurateur:

• direct access from DISH Reservation to their DISH Reservation add-ons (e.g. to change settings)
• full visibility on all available add-ons
• direct purchase of new Add-Ons

We’re hearing your feedback!
We introduced a “Today” button in the reservations overview.
This allows to always jump back to the current day when browsing through the revelations overview, and avoids manual selection via the calendar.

This feature is only for the following countries: France 🇫🇷, Spain 🇪🇸, Germany 🇩🇪, Italy 🇮🇹, Poland 🇵🇱, and Portugal 🇵🇹. If your business is not based in one of these countries, please ignore the email. 

We have added this new button to the menu bar on the left:

“No-Shows” in general overview

This was needed due to the introduction of our new DISH Reservation No-Show Card Guarantee Add-On. If the add-on will not be activated, the options will remain without functionality. More info about can be found here.

We’ve introduced several improvements to DISH Reservation to give both guests and restaurateurs more flexibility and better control over No-Show reservations and card guarantees.

💳 Refund No-Show Charges Directly from the Admin Panel

It is now possible to refund a No-Show charge directly from the No-Show overview in the DISH Reservation Admin Panel.

How it works:

• Search for the relevant reservation in the No-Show overview
• Select “Refund the fee”
• Confirm the refund

This makes the refund process faster and more transparent for restaurateurs.
For step-by-step instructions, see: How to refund a no-show charge?

📧 Re-send Card Guarantee Request Emails

To better support guests who may have missed or deleted the original message, restaurateurs can now re-trigger the card guarantee request email.

How it works:

• Open the No-Show overview
• Select the relevant reservation
• Click “Resend card guarantee request” in the bottom-right corner

The guest will receive the card request email again, helping avoid failed or incomplete guarantees.

✏️ Guests Can Edit No-Show Reservations

Guests can now edit confirmed No-Show reservations, just like regular reservations.

What’s new:

• Guests receive an “Edit reservation” link in their confirmation email
• Changes can be made directly via the customer widget
• Any change to a No-Show reservation requires a new card guarantee validation

This ensures flexibility for guests while maintaining security for restaurateurs.

🔧 Website performance overview fixed

We’ve fixed an issue that affected the Website Performance overview in DISH Website.
Some users were temporarily unable to view statistics about their website’s activity and performance.

With this update, all data in the Website Performance section is now displayed correctly again, giving you full visibility into your website’s traffic and engagement.

No action is required, the issue has been resolved automatically.

We’ve made important improvements to DISH Order to enhance both accessibility and performance, ensuring a smoother experience for all users.

🧭 Accessibility Improvements

To comply with the latest European Accessibility Act (EAA), the DISH Order storefront is now easier to navigate and use for everyone, including users who rely on assistive technologies.
Here’s what’s new:

• Headings are better structured and logically ordered.
• Buttons and forms now have clear, descriptive labels.
• Images include alternative text for screen readers.
• Colors and contrasts are optimized for better readability.

These updates make DISH Order more inclusive and user-friendly across all devices.
No action is needed, the improvements are automatically applied.

⚙️ Technical Enhancement: Terminal Sleep Mode

We’ve also addressed an issue affecting some Android terminals where sleep mode could not be disabled.
With this update:

• Your DISH Order Terminal will remain awake as long as the DISH Order App is open.
• You’ll continue to receive all incoming orders without interruption.
• Sound notifications for new orders will remain active.

This change is automatically enabled, no settings need to be adjusted.

This email is only for customers located in Austria 🇦🇹, Belgium 🇧🇪, Croatia 🇭🇷, The Netherlands 🇳🇱, Poland 🇵🇱, Romania 🇷🇴, and Slovakia 🇸🇰. If your business is not based in one of these countries, please ignore the email.

We’ve launched a new SMS feature to help you improve communication with your guests in DISH Reservation.

🚀 What’s new?

Starting August 1st, 2025, you can book our new monthly SMS package to send messages directly to your guests — whether it’s to ✅ confirm reservations, 🔄 provide updates, or ⏰ send reminders.

SMS Package Details:

• The price varies depending on the country.
• Each additional SMS costs €0.10 or €0.08 depending on your country.
• Special offer: Send unlimited SMS until January 31st, 2026.
• The package is cancellable at any time on a monthly basis

⚠️ Important:

If no action is taken, from September 1st, 2025, the SMS you currently send will no longer be delivered.

We understand that this change introduces a cost, but it’s an important step to continue offering a reliable, professional SMS service to support your restaurant's needs.

👉 How to purchase and setup our new DISH Reservation Premium SMS package?

👉 Get the SMS package now

This email is only for customers located in Germany 🇩🇪

We’ve launched a new SMS feature to help you improve communication with your guests in DISH Reservation.

🚀 What’s new?

Starting July 14th, 2025, you can book our new monthly SMS package to send messages directly to your guests — whether it’s to ✅ confirm reservations, 🔄 provide updates, or ⏰ send reminders.

SMS Package Details:

• €9.90/month (+VAT) includes 100 SMS
• Each additional SMS costs €0.10
• Special offer: Send unlimited SMS until December 31st, 2025
• The package is cancellable at any time on a monthly basis

⚠️ Important:

If no action is taken, from August 1st, 2025, the SMS you currently send will no longer be delivered.

We understand that this change introduces a cost, but it’s an important step to continue offering a reliable, professional SMS service to support your restaurant's needs.

👉 How to purchase and setup our new DISH Reservation Premium SMS package?

👉 Get the SMS package now